Detailed Business Process Model Description : Stop Premise Based Service For Landlord Description : 3.7 Search for Customer - Tenant

3.7 Search for Customer - Tenant
See Stop Premise Based Service For Landlord - Tenant Page 3 on page 2-4 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request for Start Service, the CSR or Authorized User locates the customer (tenant) in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Starts.
 

© 2011 Oracle and/or its affiliates. All Rights Reserved