Description: The CSR or Authorized User can review the Pending Stop Service Agreement at different times during the stop processing. Updates to mailing address, Account or Person information, or a change in dates is required. Prior to the Service Agreement transitioning to stopped, it is determined the Pending Stop is in error and requires canceling. The Customer (tenant) may call and indicate they are not moving in or taking responsibility for utility charges for the given Premise. They may request to cancel the request to start. The CSR or Authorized User may need to manually start the Service Agreement to expedite Billing or process an anomaly.