Stop Premise Based Service For Landlord Description This section includes detailed descriptions of the steps involved in the Stop Premise Based Service For Landlord - Tenant business process, including: • 1.0 Search for Customer - Landlord • 1.1 Select Service(s) and Request Stop • 1.2 Populate End Date, Update SA Status to Pending Stop and Unlink SA/SP • 1.3 Add Pending Stop SA Alert • 1.4 3.3.6.2 Start Premise Based Service For Landlord - Tenant • 1.6 Confirm Stop Service Information - Mailing Address • 1.7 Make Changes - Mailing Address • 1.8 Store Future Mailing Address • 1.9 Complete FA Using Recent Read 5.3.2.1 Manage Field Activities and Field Orders • 2.0 Evaluate Pending Stop SA for Landlord • 2.1 Determine Impact for Pending Stop SA • 2.2 Make Changes • 2.3 Update Existing Pending Stop SA • 2.4 Request Update Date for Pending Stop SA for Landlord • 2.5 Update Existing Pending Stop SA for Landlord • 2.6 Request Update Dates for Pending Stop SA for Landlord and Pending Start SA for New Tenant • 2.7 Update Existing Pending Start SA for New Tenant • 2.8 Update FA 5.3.2.1 Manage Field Activities and Field Orders • 2.9 Request Cancel Future Dated Pending Start SA for New Tenant • 3.0 Update Future Dated Pending Start SA for New Tenant to Canceled • 3.1 Request Cancel Pending Stop for Landlord • 3.2 Cancel Existing Pending Stop for Landlord • 3.3 Update SA/SP with Stop Read • 3.4 Request Stop SA • 3.5 Update SA and Change Status to Stopped • 3.5.1 Check for Active Non-Premise based SA(s) with Auto-Stop flag • 3.6 Cancel FA 5.3.2.1 Manage Field Activities and Field Orders • 3.7 Search for Customer - Tenant • 3.8 3.3.6.2 Start Premise Based Service For Landlord - Tenant • 3.9 Add Pending Start SA for Landlord and Link SA/SP • 4.0 Evaluate Pending Stop SA for Existing Tenant • 4.1 Request Change Dates for Pending Stop SA • 4.2 Update Existing Pending Stop SA with New Stop Date • 4.3 Update LL Pending Start SA with New Start Date • 4.4 Request Change Dates for Pending Stop and Pending Start Tenants • 4.5 Update New Tenant Pending Start SA with New Start Date • 4.6 Request Cancel Pending Stop SA for Existing Tenant and Future Dated Pending Start SA for New Tenant • 4.7 Cancel Existing Pending Stop SA for Existing Tenant • 4.8 Cancel Pending Start SA for LL Group: Landlord Reversion • 4.9 Request Cancel Pending Stop SA for Tenant • 5.0 Cancel Pending Stop SA for Existing Tenant • 5.1 Request Cancel Pending Stop SA and Pending Start SA • 5.2 Cancel Pending Start SA for New Tenant • 5.3 Identify Pending Stop Service Agreements Ready to Stop • 5.4 Highlight Exceptions • 5.4.1.1 Investigate and Resolve Error • 5.4.1.2 Request Complete To Do • 5.4.1.3 Complete To Do • 5.4.1.4 Obtain Meter Read Information • 5.4.2.1 Create To Do Entry • 5.5 Change Bill Cycle to Expedite Final Bill • 5.6 Generate Final Bill • 5.7 Extract Bill for Printing • 5.8 Print Bill • 5.9 Send Bill to Customer • 6.0 Receives Bill • 6.1 Analyze Stopped SA • 6.2 Evaluate Eligibility for Cancellation • 6.3 Request Cancel Adjustment(s) and Update Balance • 6.4 Cancel Adjustment(s) and Reflect Changes to Balance • 6.5 Cancel Bill Segment - 4.2.2 Manage Bill • 6.6 Cancel Payment 4.3.1.1 Manage Payments • 6.7 Initiate Cancel SA • 6.8 Cancel SA • 6.9 Apply Payment 4.3.1.1 Manage Payments • 7.0 Close SA • 7.1 Reactivate SA • 7.2 Evaluate SA to Reinstate • 7.3 Initiate Reinstate SA • 7.4 Update SA Status to Active • 1.5.1.1 Perform Work • 1.5.1.2 Send Field Activity/Field Order/ Results • 1.5.1.3 Complete FA • 1.5.1.4 Store Meter Read on SA/SP • 1.5.1.5 Request Complete FA • 7.4 Identify Eligible Pending Start/Stop(s) to Create Field Activity • 7.5 Evaluate Errors • 7.6 Resolve Exception and Request Update Data • 7.7 Update Data