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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Stop Premise Based Service For Landlord - Tenant Page 2
Stop Premise Based Service For Landlord - Tenant Page 3
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Stop Premise Based Service For Landlord - Tenant Page 7
Stop Premise Based Service For Landlord Description
1.0 Search for Customer - Landlord
1.1 Select Service(s) and Request Stop
1.2 Populate End Date, Update SA Status to Pending Stop and Unlink SA/SP
1.3 Add Pending Stop SA Alert
1.4 3.3.6.2 Start Premise Based Service For Landlord - Tenant
1.5 Create FA 5.3.2.1 Manage Field Activities and Field Orders
1.6 Confirm Stop Service Information - Mailing Address
1.7 Make Changes - Mailing Address
1.8 Store Future Mailing Address
1.9 Complete FA Using Recent Read 5.3.2.1 Manage Field Activities and Field Orders
2.0 Evaluate Pending Stop SA for Landlord
2.1 Determine Impact for Pending Stop SA
2.2 Make Changes
2.3 Update Existing Pending Stop SA
2.4 Request Update Date for Pending Stop SA for Landlord
2.5 Update Existing Pending Stop SA for Landlord
2.6 Request Update Dates for Pending Stop SA for Landlord and Pending Start SA for New Tenant
2.7 Update Existing Pending Start SA for New Tenant
2.8 Update FA 5.3.2.1 Manage Field Activities and Field Orders
2.9 Request Cancel Future Dated Pending Start SA for New Tenant
3.0 Update Future Dated Pending Start SA for New Tenant to Canceled
3.1 Request Cancel Pending Stop for Landlord
3.2 Cancel Existing Pending Stop for Landlord
3.3 Update SA/SP with Stop Read
3.4 Request Stop SA
3.5 Update SA and Change Status to Stopped
3.5.1 Check for Active Non-Premise based SA(s) with Auto-Stop flag
3.6 Cancel FA 5.3.2.1 Manage Field Activities and Field Orders
3.7 Search for Customer - Tenant
3.8 3.3.6.2 Start Premise Based Service For Landlord - Tenant
3.9 Add Pending Start SA for Landlord and Link SA/SP
4.0 Evaluate Pending Stop SA for Existing Tenant
4.1 Request Change Dates for Pending Stop SA
4.2 Update Existing Pending Stop SA with New Stop Date
4.3 Update LL Pending Start SA with New Start Date
4.4 Request Change Dates for Pending Stop and Pending Start Tenants
4.5 Update New Tenant Pending Start SA with New Start Date
4.6 Request Cancel Pending Stop SA for Existing Tenant and Future Dated Pending Start SA for New Tenant
4.7 Cancel Existing Pending Stop SA for Existing Tenant
4.8 Cancel Pending Start SA for LL Group: Landlord Reversion
4.9 Request Cancel Pending Stop SA for Tenant
5.0 Cancel Pending Stop SA for Existing Tenant
5.1 Request Cancel Pending Stop SA and Pending Start SA
5.2 Cancel Pending Start SA for New Tenant
5.3 Identify Pending Stop Service Agreements Ready to Stop
5.4 Highlight Exceptions
5.4.1.1 Investigate and Resolve Error
5.4.1.2 Request Complete To Do
5.4.1.3 Complete To Do
5.4.1.4 Obtain Meter Read Information
5.4.2.1 Create To Do Entry
5.5 Change Bill Cycle to Expedite Final Bill
5.6 Generate Final Bill
5.7 Extract Bill for Printing
5.8 Print Bill
5.9 Send Bill to Customer
6.0 Receives Bill
6.1 Analyze Stopped SA
6.2 Evaluate Eligibility for Cancellation
6.3 Request Cancel Adjustment(s) and Update Balance
6.4 Cancel Adjustment(s) and Reflect Changes to Balance
6.5 Cancel Bill Segment - 4.2.2 Manage Bill
6.6 Cancel Payment 4.3.1.1 Manage Payments
6.7 Initiate Cancel SA
6.8 Cancel SA
6.9 Apply Payment 4.3.1.1 Manage Payments
7.0 Close SA
7.1 Reactivate SA
7.2 Evaluate SA to Reinstate
7.3 Initiate Reinstate SA
7.4 Update SA Status to Active
1.5.1.1 Perform Work
1.5.1.2 Send Field Activity/Field Order/ Results
1.5.1.3 Complete FA
1.5.1.4 Store Meter Read on SA/SP
1.5.1.5 Request Complete FA
7.4 Identify Eligible Pending Start/Stop(s) to Create Field Activity
7.5 Evaluate Errors
7.6 Resolve Exception and Request Update Data
7.7 Update Data
Installation Options - Control Central Alert Algorithms
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