Detailed Business Process Model Description : Stop Premise Based Service For Landlord Description : 2.0 Evaluate Pending Stop SA for Landlord

2.0 Evaluate Pending Stop SA for Landlord
See Stop Premise Based Service For Landlord - Tenant Page 2 on page 2-3 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The CSR or Authorized User reviews the pending stop Service Agreement. It may be determined the Service Request needs to be canceled. Request to Stop Service was in error. The customer (landlord) may call and indicate they are not stopping service at this time. A new tenant may cancel a Start Service Request. The landlord needs to continue to assume responsibility for the given Premise. The CSR or Authorized User may need to manually stop the Service Agreement to expedite final Billing or to process an anomaly.

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